Service Guarantee & In-Factory Debugging
Our company adheres to a customer-centric approach, resolving issues reported by customers, anticipating their needs, addressing their urgencies, and aiming for ultimate customer satisfaction.
- Service Team Guarantee: To better guarantee service, we have divided our domestic service into eight major regions, each equipped with several service engineers, ensuring arrival at the site within 24 hours, and 48 hours for remote areas.
- In-Factory Debugging: To better ensure complete vehicle in-factory debugging, we have assigned multiple dedicated personnel. According to the production schedule of Zhongtong vehicles, we complete 100% of the debugging work within the factory.

Spare Parts Guarantee
Spare parts are the core of our service. To better serve the end market, we have established a four-level spare parts guarantee system to meet the needs of different customers. As of December 31, 2017, Fugong has established spare parts warehouses in over 80 cities.
Level 1
Company Central Warehouse
Level 2
Service Personnel Resident Center Warehouse
Level 3
Service Station Sub-Warehouse
Level 4
End-Customer Terminal Warehouse
Service Milestones
Liaocheng Service Team
2017 Liaocheng service team supporting local vehicles.
Liaocheng Service Team
2017 Liaocheng service team supporting local vehicles.
Tai'an Vehicle Launch
2017 Tai'an vehicle launch guarantee.
Jiangsu Yizheng Maintenance
Jiangsu Yizheng vehicle maintenance.



